
FHC4+9JJ, Mahatpur, West Bengal 741164, India
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Native Water Purifier
4.84
84K reviews

Native M2
4.83 (35K reviews)
₹18499

Native M1
4.85 (49K reviews)
₹14499

Native UPS for M2
4.85 (209 reviews)
₹1999
Customer reviews
Siddhu
Apr 3, 2025
5
From the delivery of RO to installation everything went great. Technician was knowledgeable and soft spoken. He explained everything in detail. Will share further experience after a couple of months of use....
read moreManesh M R
Apr 2, 2025
4
The technician was very polite but looked like he lacked the required experience in mounting the main unit properly onto the wall. He needs more practice to be better at work...
read moreSwapnil Patil
Apr 3, 2025
5
Excellent work! He has good knowledge of the product and ensured a perfect fit. His polite nature stood out, and despite heavy rain in the city, he still came to our home and completed the installation....
read moreSoumendranath Ganguly
Mar 31, 2025
4
The technician did not come on the schedule time no message. I had to complain and then after a long time suddenly he turned up. Highly unprofessional to that aspect. Polite and did his job good. UC app responded immediately....
read moreSahil Gadekar
Apr 3, 2025
5
The installation was carried out expertly, and Vikas provided a clear, detailed demonstration of the machine's operation....
read moreSunny Dewangan
Apr 3, 2025
5
Mohan is very polite and excellent. He explained all the details with patient and did a great job installing my new M2 RO. ...
read moreSaransh
Apr 2, 2025
5
Excellent service! Before time service and 100% explanation of everything. Never ever had such a service like this. Loved it, amazing!...
read moreFarida Gulamaliwala
Apr 3, 2025
3
Professional was 2 hrs late,plus he was in a hurry so didn't explain much about the native water purifier. He also charged me extra rs 100 for nothing....
read moreSridhar Chalasani
Apr 3, 2025
5
Mohan explained all the functions, was very kind and excellent service ...
read moreSridhar Chalasani
Apr 3, 2025
5
Mohan explained all the functions, was very kind and excellent service ...
read moreFrequently asked questions
What is the maximum TDS for which the Native by UC Water Purifier will work?
Our water purifier is designed to work effectively in all urban areas. Based on our understanding of TDS levels in urban settings, it performs optimally for TDS levels up to 2500 ppm. For areas where the TDS exceeds 2500 ppm, the membrane's lifespan may decrease. Therefore, we do not recommend using Native Water Purifiers for TDS levels above 2500 ppm.
Does the Native M2 Water Purifier require a power supply to dispense water?
Yes, an active power supply is required for the purifier to dispense water. To avoid disruptions during power cuts you can purchase the Native UPS as an additional accessory while ordering the M2.
What is included with the Native RO Water Purifier?
With your purchase, you’ll receive a water purifier, an installation kit, and an external sediment filter, along with free delivery, free installation, and a 2-year unconditional warranty. Please note that a booster pump and a pressure-reducing valve are not included, but these can be purchased separately if needed.
What is covered under the 2-year unconditional warranty?
Our warranty is truly one of a kind, unmatched by any other brand in the market. It provides comprehensive coverage for 2 years, including all costs related to filters, membranes, and electrical parts in case of defects, as well as any service or visit charges during this period.
What are the installation charges, and what items are covered during installation?
Installation and the installation kit are provided free of charge. However, electrical or plumbing costs incurred during installation are not covered by UC. If the input water pressure exceeds 30 PSI, a pressure-reducing valve from the company is required, available for an additional ₹250. For input pressure below 10 PSI, a pressure-enhancing kit can be purchased for ₹500.
What’s required to connect the Native M2 to the UC app?
Make sure you have a 2.4 GHz Wi-Fi connection. When connecting the purifier to IoT, ensure your smartphone is within 5 meters of the purifier for a seamless setup.
What if the product doesn't fit after buying?
Please check the product dimensions carefully before buying. We can’t accept returns if it doesn’t fit due to insufficient installation space.
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About Native Water Purifier
About TruWater by Urban Elements
Urban Elements - a brand by Urban Company - has introduced 3 top of the line Water purifier machines to meet your pure water requirements - TruWater Premium, TruWater Premium Smart & TruWater Elite.
After servicing 10 Lacs+ Water purifiers and understanding the pain points of our customers, we are focused on providing our customers a seamless and convenient Water purifier purchase, usage and service journey.
Why is TruWater perfect for you?
1.
Smart machines at affordable price: Real time TDS & filter life tracking
2.
Lowest life cycle cost: Save at least INR 12,000 over 7 years
3.
1 year comprehensive warranty: Covers electrical, manufacturing defects & filter replacements
4.
Drink purest water: Upto 8 stages filtration (RO+UV+UF)
5.
Unique variable annual maintenance plan: Pay only for the number of filter changes required as per your TDS levels!
About our RO Water Purifiers
TruWater Premium
1.
MTDS: Retain essential minerals in water
2.
6 stage purification process: RO+UV+UF
3.
Large tank capacity: 9 liters
4.
Trial Policy: No questions asked return policy within 7 days of installation
5.
Installation: Delivery & free installation within 2 days of request
TruWater Premium Smart
1.
6 stage purification: RO+UV+UF
2.
MTDS: Retain essential minerals in water
3.
Large tank capacity: 9 liters
4.
Smart features: Real time water quality & filter life tracking
5.
Trial Policy: No questions asked return policy within 7 days of installation
6.
Installation: Delivery & free installation within 2 days of request
TruWater Elite
1.
Large tank capacity: 10 liters
2.
Installation: Delivery & free installation within 2 days of request
3.
Trial Policy: No questions asked return policy within 7 days of installation
4.
7 stage filtration and purification: RO+UV+UF+Copper
5.
Goodness of copper & alkaline water
6.
Smart features: Real time water quality & filter life tracking
7.
MTDS: Retain essential minerals in water
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